Memorial Spaceflights

Privacy Policy

Last updated July 24, 2014.

Celestis, Inc. ("Celestis") is a subsidiary of Space Services Holdings, Inc., the commercial space pioneer whose memorial spaceflights have served hundreds from around the world. Celestis knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly.

In this Privacy Statement, Celestis shall mean the Celestis Website managed by Space Services Holdings, Inc. ("we"), operating at www.celestis.com. Celestis takes your privacy very seriously and places it at the core of our decisions when providing you with this service.

This notice describes our privacy policy. By visiting Celestis, you are accepting the practices described in this notice.

  • What personal information about customers does Celestis gather?
  • Does Celestis use cookies? If so, how?
  • Does Celestis share information it receives?
  • What does Celestis do to protect my personal information?
  • What about third-party advertisers and links to other websites?
  • Which information can I access?
  • What choices do I have?
  • Are children allowed to use Celestis?
  • Conditions of use, notices, and revisions

 

What personal information about customers does Celestis gather?

The information we learn from customers helps us personalize and continually improve your shopping experience at Celestis. Here are the types of information we gather:

Information You Give Us: We receive and store any information you enter on our Web site (contact information and submissions) or give us in any other way. You can choose not to provide certain information but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our store, and communicating with you.

Information you give us includes, but is not limited to, that which you provide when searching for a product, placing an order, communicating with us by phone, e-mail, or otherwise, completing a questionnaire or a contest entry form, or providing employer information for a corporate account. As a result of those actions, you might supply us with such information as your name, address, and phone numbers, credit card information; people to whom purchases have been shipped including addresses, phone numbers, and e-mail address.

Automatic Information: We receive and store certain types of information whenever you interact with us. Like many websites, we employ "cookies" that obtain certain types of information when your web browser accesses Celestis, advertisements, and other content served by or on behalf of Celestis on other websites.

Examples of automatic information we collect and analyze include the internet protocol (IP) address used to connect your computer to the internet, login, e-mail address, password, computer and connection information such as browser type, version, and time zone setting, browser plug-in types and versions, operating system, and platform, purchase history which we sometimes aggregate with similar information from other customers to create features customized for you. We may also use browser data such as cookies, Flash cookies (also known as Flash Local Shared Objects), or similar data on certain parts of our website for fraud prevention and other purposes. During some visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

As you browse the Celestis website, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partners then enable us to present you with retargeting advertising on other sites based on your previous interaction with Celestis. The techniques our partners employ do not collect personal information such as your name, email address, postal address, or telephone number. You can visit this page to opt out of AdRoll and their partners' targeted advertising.

E-mail Communications: To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from Celestis if your computer supports such capabilities. We also compare our customer list to lists received from other companies, in an effort to avoid sending unnecessary messages to our customers. If you do not want to receive e-mail or other mail from us, you can adjust your Customer Communication Preferences or, unsubscribe from receiving any future e-mails.

Does Celestis use cookies? If so, how?

Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your web browser to enable our systems to recognize your browser and to provide features such as storage of items in your Shopping Cart between visits.

The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer. However, because cookies allow you to take advantage of some of Celestis' essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any Celestis products and services that require you to sign in.

Does Celestis share information it receives?

Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below and with subsidiaries SSHI controls that either are subject to this Privacy Statement or follow practices at least as protective as those described in this Privacy Statement.

Affiliated businesses we do not control: We work closely with affiliated businesses or we operate stores, provide services, or sell product lines jointly with other businesses.

Third-party service providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, analyzing data, providing marketing assistance, processing credit card payments. They have access to personal information needed to perform their functions, but may not use it for other purposes.

Promotional offers: Sometimes we send offers to selected groups of customers on behalf of other businesses operated by SSHI. If you do not want to receive such offers, please adjust your Customer Communication Preferences.

Protection of SSHI and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of SSHI, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice.

With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

What does Celestis do to protect my personal information?

Your personal and financial information is very important, and therefore, is not shared in any way. All vital information is protected with the industry-standard SSL (Secure Socket Layer) encryption. Any time you must leave personal financial information such as credit card numbers, we transmit that credit card number in an encrypted format. We do not store or save the credit card number. We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing, in an encrypted format.

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

What about third-party advertisers and links to other websites?

Our site may include third-party advertising and links to other websites. We do not provide any personally identifiable customer information to these advertisers or third-party websites.

These third-party websites and advertisers, or internet advertising companies working on their behalf, sometimes use technology to send (or "serve") the advertisements that appear on our website directly to your browser. They automatically receive your IP address when this happens. They may also use cookies, JavaScript, web beacons (also known as action tags or single-pixel gifs), and other technologies to measure the effectiveness of their ads and to personalize advertising content. We do not have access to or control over cookies or other features that they may use, and the information practices of these advertisers and third-party websites are not covered by this Privacy Statement. Please contact them directly for more information about their privacy practices. In addition, the Network Advertising Initiative offers useful information about Internet advertising companies (also called "ad networks" or "network advertisers"), including information about how to opt-out of their information collection.

Which information can I access?

Celestis gives you access to a broad range of information about your account and your interactions with Celestis for the limited purpose of viewing and, in certain cases, updating that information.

What choices do I have?

If you do not want to receive email or other mail from us, please adjust your preferences and select the Unsubscribe link included in our correspondence. If you do not want to receive Conditions of Use and other legal notices from us, such as this Privacy Statement, those notices will still govern your use of Celestis, and it is your responsibility to review them for changes.

The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the Web site of its manufacturer. However, because cookies allow you to take advantage of some of SSHI's essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any SSHI products and services that require you to Sign in.

Are children allowed to use Celestis?

Celestis does not sell products for purchase by children. Although our products are suitable for children, adults can purchase these products. If you are under 18, you may use Celestis with the involvement of a parent or guardian.

Conditions of use, notices, and revisions

If you choose to visit Celestis, your visit and any dispute over privacy is subject to this notice and our Terms of Use, including limitations on damages, resolution of disputes, and application of the law. If you have any concern about privacy at Celestis, please contact us with a thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy Statement and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Statement applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.